General Return Policy
- Time Frame for Returns:
Customers must initiate the return process within 30 days of the date of receipt. Returns initiated after this period may not be eligible for a refund or exchange. （expect Woodpecker products）
- Partial Refunds:
Partial refunds may be issued in the following cases:
If an item is not returned in its original condition, is damaged, or has missing parts for reasons not due to our error, a partial refund will be considered. The amount of the partial refund will be determined based on the condition of the product.
Items returned more than 30 days after delivery will only be eligible for a partial refund.
- Proof of Purchase:
To complete your return, we require a receipt or proof of purchase. Please include this with your return shipment. Failure to provide proof of purchase may result in a delay or denial of your return request.
Return Policy for Woodpecker Products
Customers must initiate the return process within 30 days of the date of receipt.
After 30 days, if your order is placed after Oct 2023, the woodpecker products are covered by a 3-year warranty. Items returned for reasons other than damage or defect will be returned at the shipper's expense and will incur a 20% re-stocking fee.
Warranty Coverage:
- We offer a comprehensive 1-year warranty on all woodpecker products. This warranty covers defects in materials and workmanship.
- During the warranty period, any product found to be defective will be eligible for a replacement.
Defective Item Replacement:
- If you receive a defective item, please contact us immediately to initiate a replacement process.
- Upon verification of the defect, we will provide a return shipping label for you to send the defective item back to us at no cost.
Replacement of a Replacement:
- Replacement items cannot be replaced or refund.
- We will process a refund or send out a replacement only after we have received the returned item.
- Refunds will be issued to the original form of payment within a certain number of days, depending on your card issuer's policies.
Conditions:
- Items must be returned in their original packaging and in the condition they were received.
- This policy does not cover damages resulting from misuse, accidents, alterations, or unauthorized repairs.
Contact Information:
- For any return or warranty-related queries, please contact our customer service at [9096860000].
We strive to provide exceptional products and service. Your satisfaction is our priority, and we thank you for choosing JMU Dental Inc. for your dental supply needs.
Shipping
To return your product, you should mail your product to: JMU DENTAL INC, 150 E Lambert Road, Fullerton CA 92835, United States
We'll pay the shipping costs of a return or exchang if the items you ordered are defective or damaged. For all other returns reason, the customer is responsible for roundtrip shipping.
Price Match Guarantee
JMU DENTAL aims to provide the ultimate cost-effective products with the lowest prices and premium service, if you find a lower selling price (excluding tax, shipping and handling fee) on an identical item, please contact us, we will adjust the price for you.
If you have already purchased, please contact us for the difference within 14 days after the date of delivery.
Please notice this guarantee only applies within the United States, the competitor's product must be authorized, their products should not be refurbished, open-box items, or short-dated, and their price not be for group sales, clearance, or special promotions.